Information We Collect
When you call us or use this website, we collect the details you give us directly: your name, phone number, service address, and a description of the plumbing problem you need help with.
Browsing this site also collects some information automatically, such as your IP address, browser and device type, and the pages you visit. We use that picture to understand how people find and use the site.
How We Use Information
We use your details to book service calls, send appointment reminders, prepare quotes, and follow up on completed work. If you reach out through the site, we use what you sent to answer your request.
We also use information to improve our service, keep the website running, and send occasional updates about MW Plumbing that may be useful to you. You can opt out of those messages whenever you like.
Cookies and Tracking
This website uses cookies and similar tools to remember your preferences and to see how visitors move through the site. Cookies are small files stored on your device that help the site work better for you.
Your browser can be set to refuse cookies or to warn you when they are sent. Turning cookies off may make some parts of the site work less smoothly, but you can still call us at (786) 523-6480 for help.
Analytics and Third-Party Tools
We use third-party analytics, such as Google Analytics, to see how people reach the site and which pages help them most. Those tools gather anonymous visit data, like the pages viewed and the time spent on them.
We may also use outside services for scheduling, messaging or payment processing. Those providers receive only the information needed to do their specific job, and we choose providers that treat privacy seriously.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted partners who help run the business, such as scheduling software or payment processors, and only when they need it for their job.
We may also share information when the law requires it, to protect the safety of our customers or team, or as part of a business transfer. In every case we share only what is necessary.
Data Retention
We keep your personal information only as long as needed to provide services, keep your account, and meet legal or accounting requirements. When it is no longer needed, we securely delete it or remove identifying details.
If you ask us to delete your information, we will do so unless the law requires us to keep it. Just call us and we will take care of it.
Data Security
We take reasonable steps to guard your information against unauthorized access, loss or misuse. Those steps include secure servers, encryption where appropriate, and access limited to team members who need the data to help you.
No method of sending information over the internet is completely secure, but we work hard to keep your information safe. If you ever have a concern about your data, please contact us right away.
User Rights
You have the right to ask what personal information we hold about you, to request a copy, to correct mistakes, and to ask us to delete it. You can also opt out of marketing messages at any time.
To use any of these rights, just call us at (786) 523-6480. We will respond promptly and help however we can.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
If we learn that we have collected information from a child under 13, we will delete it as quickly as we can.
Changes to This Policy
We may update this Privacy Policy from time to time as our practices or the law change. When we do, we will post the new version on this page and update the date shown at the top.
We encourage you to check back from time to time so you always know how we are protecting your information. If we make a significant change, we will make it clear on this website.